Action
Regulatory complaints
Not everything worth doing is about your own money. A complaint that is properly made and properly evidenced can interrupt an operation that is still running, and it carries considerably more weight arriving from a regulated firm than from an individual who has already been ignored twice.
The right door
Part of the value is knowing which body can actually do something — the Financial Conduct Authority, the Financial Ombudsman Service, a regulator in another country, or none of them — rather than spending months finding out the hard way.
Evidenced, not merely alleged
Regulators act on material, not indignation. Complaints are built on the same tracing and accounting work that supports the civil claim, which is why they get read.
Run in parallel
Regulatory pressure and civil recovery feed each other. What a regulator obtains can strengthen your claim, and a claim already on foot makes a complaint harder to file away.
How this works
The steps we take
Establish
We work out what happened and gather what the relevant body will require before it will look at anything.
Direct
The complaint is aimed at whoever has the power to act on it.
Submit
A properly evidenced complaint is prepared and lodged on your behalf.
Press
We pursue the response and feed anything useful back into the recovery claim.
Common questions
About regulatory complaints
Is complaining to a regulator the same as reporting a crime?
No, and the two can run together. Regulators deal with the financial firms involved; the police and Action Fraud deal with the offenders. We can help you report it as well — they are different routes and neither rules out the other.
Does this sound like your situation?
The assessment is free and confidential, and it ends with an honest view of whether anything can be recovered.